Terms & Conditions

Welcome to Sellhaven Ltd. These Terms & Conditions govern your use of our website and your purchase of products from our online store. By accessing or using our website, you agree to comply with these terms. Please read them carefully before placing an order.

About Us

Sellhaven Ltd is an online retailer offering a range of products across various categories, including Home & Kitchen, Beauty & Personal Care, Electronics, Office Essentials, Pet Supplies, Arts & Crafts, and other everyday products.

For questions regarding these Terms & Conditions, please contact us at info@sellhavenltd.co.uk.

Using Our Website

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not use our website to engage in fraudulent, unlawful, abusive, or unauthorized activities.

Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and other information displayed on our website are accurate and up to date.

However, product colours, packaging, appearance, dimensions, and other details may vary slightly from images shown online.

We reserve the right to correct errors, update product information, and change product availability or specifications at any time.

Prices and Payments

All prices displayed on our website are subject to change without notice.

We take reasonable care to ensure pricing information is accurate. If an obvious pricing error occurs, we reserve the right to cancel the affected order and provide a refund for any payment already made.

Payment must be successfully received before an order can be processed and dispatched.

Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to accept, decline, or cancel an order for reasonable reasons, including product availability, pricing errors, suspected fraudulent activity, or other circumstances.

If we cancel an order after payment has been received, the relevant amount will be refunded.

Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe provided on our website.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, customs procedures, or incorrect delivery information.

Customers are responsible for providing accurate delivery and contact details when placing an order.

Cancellation Rights

Under UK consumer law, you may have the right to cancel certain online purchases within 14 days of receiving your goods, without providing a reason, subject to applicable exceptions.

Where applicable, you must notify us of your decision to cancel within the required period. Further information about cancellations, returns, and refunds can be found in our Returns & Refunds Policy.

Nothing in these Terms & Conditions is intended to limit your statutory consumer rights.

Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable UK consumer protection laws.

Where you receive a faulty, damaged, or incorrect item, please contact us at info@sellhavenltd.co.uk so we can assist you.

Damaged or Incorrect Products

If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

We may request your order number, photographs, or other information to help us investigate the issue and determine an appropriate resolution.

Intellectual Property

All content on our website, including text, graphics, logos, photographs, product descriptions, designs, and other materials, belongs to Sellhaven Ltd or its respective licensors unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission.

Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, delivery services, or other external platforms.

These services are operated independently and may have their own terms and privacy policies. Sellhaven Ltd is not responsible for the content, availability, or practices of third-party websites or services.

Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or free from errors.

We may temporarily suspend or restrict access to the website when necessary for maintenance, security, updates, or other operational reasons.

Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful under UK law.

Subject to this, Sellhaven Ltd will not be responsible for indirect or consequential losses arising from your use of our website or products where such liability may lawfully be excluded.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.

The updated version will be published on this page. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales, unless applicable consumer protection laws provide otherwise.

Any disputes relating to these terms or your use of our website will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights that apply to you.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Sellhaven Ltd
Email: info@sellhavenltd.co.uk