Privacy Policy

At Sellhaven Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect information such as:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Payment and transaction information

• Order and purchase history

• Account information, where applicable

• Information you provide when contacting our customer service team

We may also automatically collect certain technical information, including your IP address, browser type, device information, pages visited, and information about how you interact with our website.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.

• Process payments and transactions.

• Arrange delivery of your purchases.

• Communicate with you about your orders.

• Respond to enquiries and provide customer support.

• Improve our website, products, and services.

• Maintain the security and functionality of our website.

• Detect and prevent fraud or other unlawful activity.

• Send marketing communications where permitted by law and where appropriate consent has been provided.

• Meet our legal, regulatory, and accounting obligations.

Legal Basis for Processing

Where required by applicable UK data protection law, we process personal information on one or more lawful bases, including:

• Contract: To process and fulfil your orders and provide requested services.

• Legal obligation: To comply with applicable laws and regulations.

• Legitimate interests: To operate, improve, secure, and manage our business, provided these interests do not override your rights.

• Consent: Where you have given consent for a specific purpose, such as certain marketing communications.

Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage, and improve your shopping experience.

Some cookies may be placed by third-party services, such as analytics, payment, advertising, or other technology providers.

Where required, we will request your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Payment Information

Payments may be processed through secure third-party payment providers.

We generally do not store complete payment card details on our own systems. Payment providers process your payment information in accordance with their own privacy policies and security procedures.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide services to you. These may include:

• Payment processors

• Delivery and shipping providers

• Website hosting and technology providers

• Analytics providers

• Marketing service providers

• Customer service providers

• Fraud prevention and security providers

• Professional advisers

• Government bodies or law enforcement where required by law

We do not sell your personal information to third parties.

International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection laws.

Data Security

We use reasonable technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information for longer where necessary to comply with legal, accounting, tax, fraud prevention, dispute resolution, or other regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

Your Privacy Rights

Under applicable UK data protection law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of processing in certain circumstances.

• Object to certain types of processing.

• Request the transfer of certain personal information to another organisation.

• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Marketing Communications

If you have subscribed to receive marketing communications, we may send you information about products, promotions, offers, and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the relevant email or by contacting us at info@sellhavenltd.co.uk.

Children’s Privacy

Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

Third-Party Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any external services you visit.

Data Protection Complaints

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve your concerns.

You may also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable laws.

Any updated version will be published on this page. We recommend reviewing this page periodically to stay informed about how we handle personal information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Sellhaven Ltd
Email: info@sellhavenltd.co.uk