Returns & Refund

At Sellhaven Ltd, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be entitled to return your items and receive a refund in accordance with this policy and applicable UK consumer law.

Your Right to Cancel

If you are purchasing goods from us online as a UK consumer, you generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

This cancellation right may not apply to certain products or circumstances where an exception is permitted by law.

Return Conditions

To help us process your return efficiently, returned products should, where reasonably possible:

• Be in their original condition.

• Include original packaging, accessories, tags, and other included materials where applicable.

• Be securely packaged to prevent damage during return.

• Include your order details or other proof of purchase.

You may handle and inspect goods as you would reasonably be permitted to do in a physical shop. However, you may be responsible for any reduction in the value of goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics, and functionality.

How to Request a Return

To request a return or exercise your cancellation rights, please contact us at:

Email: info@sellhavenltd.co.uk

Please include your order number, the product you wish to return, and the reason for your request where applicable.

We will provide you with the appropriate return instructions.

Please do not send products to an address other than the return address provided by our customer service team.

Return Shipping Costs

Where you cancel an order under your statutory 14-day cancellation right, you are generally responsible for the direct cost of returning the goods unless we have agreed to cover the cost or the law requires otherwise.

If you have received an incorrect, faulty, or damaged product, please contact us before returning it. Where appropriate, we will arrange or reimburse reasonable return costs in accordance with your statutory rights.

Refunds

Once you have cancelled your order and the goods have been returned, we will process your refund in accordance with applicable UK consumer law.

Refunds will generally be made using the original payment method.

Where the law permits us to do so, we may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back.

Original Delivery Costs

Where you exercise your statutory cancellation right, we will generally refund the standard delivery charge you originally paid.

If you selected a more expensive delivery option than the least expensive standard delivery method we offer, we may only be required to refund the cost of the standard delivery service.

Faulty, Damaged, or Incorrect Items

If your product is faulty, damaged, or does not match the product you ordered, please contact us at info@sellhavenltd.co.uk as soon as possible.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction, or refund under applicable UK consumer law.

Your statutory rights are not affected by this policy.

Non-Returnable Products

Certain products may be excluded from the standard cancellation right where an applicable legal exception applies. Depending on the product, examples may include:

• Products made to your specifications or clearly personalised.

• Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed.

• Products that are liable to deteriorate or expire quickly.

• Other goods where an applicable statutory exception applies.

Where a product is subject to a specific return restriction, this will be communicated where required.

Exchanges

If you would like to exchange an item, please contact us at info@sellhavenltd.co.uk.

Exchanges are subject to product availability. Where an exchange is not possible, we will advise you of the available options.

Sale and Promotional Items

Sale and promotional items are subject to the same applicable consumer rights as other products.

A discount or promotional price does not remove or reduce your statutory rights regarding faulty, misdescribed, or otherwise non-conforming goods.

Refund Processing Time

Once your return has been received and processed, we will arrange any applicable refund as soon as reasonably possible.

The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

Statutory Rights

Nothing in this Returns & Refunds Policy is intended to limit, exclude, or replace your legal rights as a consumer under UK law.

If a provision of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will take precedence.

Changes to This Policy

Sellhaven Ltd may update this Returns & Refunds Policy from time to time to reflect changes to our business, services, or applicable laws.

The latest version will be published on this page.

Contact Us

For questions about returns, refunds, cancellations, or exchanges, please contact:

Sellhaven Ltd
Email: info@sellhavenltd.co.uk